Where can I find details of FLK Chinese Groceries store location?
Is the information I enter on your site safe?
Can I buy over the phone?
If I order over the phone or online, can I return something to your High Street Store
for an exchange or refund?
How long do I have to return items brought on FLK Chinese Groceries.co.uk?
There are a number of reasons why a payment cannot be successfully processed. The
most common reason is that the card details entered during the checkout process were
incorrect. The best thing to do is to contact your bank first to make sure that there
are no problems with your account. If your bank has no record of the transaction,
it is most likely that the card details entered were incorrect. If so, please give
us a call with your card details to hand and we can complete the payment manually
over the phone. Please do not place a new order until you have spoken to us. Check
the Failed Payments page for more details
If you want to contact FLK Chinese Groceries.co.uk Online about an order or general
enquiries relating to the online shop, please check our Contact Us page.
For any enquiries relating to none Online department, please check our Store Finder
page and choose the department that you wish to contact from there.
In the event that an item that you have ordered is out of stock, there are three
options that can happen depending on the option that you chose during the checkout
process. These are 1. Substitute for a similar item 2. Wait for stock, or 3. Remove
item from order. You can find more information about this on our Out of Stock Items
You are able to cancel an order without penalty before 12.30pm on the day of dispatch.
If your order has already been dispatched, you can refuse the delivery when it arrives
and it will get returned to us. Once it has been returned to us we can issue a refund
for the order, minus our administration, delivery & recollection costs incurred.
If you have already taken delivery of the order and still wish to cancel and return
it, please see our page on Refunds & Returns.
Please accept our apologies, if an item has been damaged during delivery. It is
important that you check your order before, signing Delivery order form. . (We are
unable to replace any missing items that have been signed for under any circumstances).
If you have received any damaged items, just notify the delivery driver. Our normal
policy is to replace the item or offer a refund for anything that has been damaged.
Please accept our apologies if you receive an order that is incorrect or missing
an item. The first thing to do is to check your delivery against the delivery order
form before signing for your order. (We are unable to replace any missing items that
have been signed for under any circumstances)
If you are sure an item is definitely missing, please notify the driver so that we
can arrange to resend the item or organise a refund.
In the event you receive an item that you did not order, please check the delivery
order form to make sure that the ordered item was not out of stock and substituted
with something similar. If not, please notify the driver so that we can arrange a
FLK Chinese Groceries physical store is situated at 3 Station Buidlings Catford Road.
It has a huge range of Chinese, Japanese, Korean, Thai, Vietnamese and other Oriental
food, snacks, drinks and homeware. You can find the full address, contact details
and a map on the Store Finder page.
All the information you enter on our website is stored in a secure server protected
by SSL Web Certificates. Your card details are stored with SagePay, our payment service
provider. None of your personal details will ever be used outside of FLK Chinese
Absolutely, our customer service team is happy to help with your order. Please call
us at 020 86908938 opt 2. We are in the office Monday to Friday, 10am to 5:30pm and
Saturday 10am to 1pm
Our High Street Store cannot issue refunds or exchanges for goods purchased over
the phone or online at FLK Chinese Groceries.co.uk
Unopened items, excluding Fresh Tofu, Fresh Vegetables, Kimchi and Frozen/Chilled
items, may be returned for an exchange or refund within 7 days of purchase.
Can somebody else sign for my purchase?
Do I need to sign for my purchase?
Yes, anyone over the age of 18 may sign for deliveries from FLK Chinese Groceries.
It's our policy to ask for ID should the person signing for the goods look under
the age of 25. FLK Chinese Groceries.co.uk does not take responsibility for loss
or damage to goods once they have been signed for.
Yes, a signature is required upon delivery.
Do I need to check my order before signing for my purchase?
Yes. It is important that you check your order is correct, before signing the Delivery
order form for your purchase. NOTE! WE ARE UNABLE TO REPLACE ANY MISSING OR DAMAGED
ITEMS THAT HAVE BEEN SIGNED FOR UNDER ANY CIRCUMSTANCES.