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Call: 020 86908938 option 2
Tue - Fri  12:00 - 20:00
Sat          10:00 - 17:00
Email: info@flkchiinesegroceries.co.uk
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Home > Terms&Conditions

Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your use of the FLK Chinese Groceries website and your relationship with FLK Chinese Groceries.co.uk(FLK Chinese Groceries, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use www.flkchinesegroceries.co.uk.

Amendments

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FLK Chinese Groceries right to cancel your order

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Availability

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Copyright and intellectual property

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Refunds on promotional items

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Applicable Law

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FLK Chinese Groceries liability

 

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Third Party Websites

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International Use

 

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Expiry Date on Payment Card

 

 

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Prices

 

 

 

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Availability

 

 

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Acceptance & Contract

 

 

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Payment

 

 

 

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Delivery

 

 

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Refunds and Returns

 

 

 

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Limited expiry date items

 

 

 

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Returns Instructions

 

 

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Miscellaneous

 

 

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Item Shelf Life

 

 

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Use of flkchinesegroceries.co.uk

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Product Information

 

 

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Web Browser Support

 

 

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Click & Collect

 

 

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www.flkchinesegroceries.co.uk is offered to you free of charge for your personal use and is subject to these terms and conditions. By using www.flkchinesegroceries.co.uk you consent to be bound by the following terms and conditions.

Please note that these terms and conditions do not affect your statutory rights.

We may occasionally make changes to our terms and conditions. If this concerns you, you are advised to check the current terms and conditions prior to every purchase. If you continue to use www.flkchinesegroceries.co.uk after the date of a change in our terms and conditions, your use of www.flkchinesegroceries.co.uk indicates your agreement to be bound by said new terms and conditions.

To use www.flkchinesegroceries.co.uk to purchase items either online or over the telephone, you must be over 18 years of age.

 

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Once we have taken the payment for your order and dispatched all the items, we are not able to offer refunds for any discounted items with limited expiry dates.

 

The content of www.flkchinesegroceries.co.uk is protected by copyright, trade marks, and other intellectual property rights. You may retrieve and display the content of www.flkchinesegroceries.co.uk on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.flkchinesegroceries.co.uk without written permission from FLK Chinese Groceries.

 

 

Although FLK Chinese Groceries strives to offer you the best service possible, FLK Chinese Groceries makes no promise that the services at www.flkchinesegroceries.co.uk will meet your requirements. FLK Chinese Groceries cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it via email to enquiry@flkchinesegroceries.co.uk and we will correct the fault as soon as we reasonably can.

Your access to www.flkchinesegroceries.co.uk may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. FLK Chinese Groceries will attempt to restore the service as soon as it reasonably can.

FLK Chinese Groceries may cancel your order immediately at our discretion or if you breach any of your obligations under these terms and conditions.  

 

www.flkchinesegroceries.co.uk is provided by FLK Chinese Groceries without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.flkchinesegroceries.co.uk provides content from other Internet sites or resources and while FLK Chinese Groceries tries to ensure that material included on www.flkchinesegroceries.co.uk is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. FLK Chinese Groceries will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.flkchinesegroceries.co.uk. If FLK Chinese Groceries is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of www.flkchinesegroceries.co.uk with any of your equipment, software or telecommunications links.

Technical problems including errors or interruptions of www.flkchinesegroceries.co.uk.

Unsuitability, unreliability or inaccuracy of www.flkchinesegroceries.co.uk.

Inadequacy of www.flkchinesegroceries.co.uk to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.flkchinesegroceries.co.uk.

Nothing in these terms and conditions shall exclude FLK Chinese Groceries liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

 

 

As a convenience to our customers, www.flkchinesegroceries.co.uk includes links to other websites or material which are beyond its control. FLK Chinese Groceries is not responsible for this external content, or for any other site outside of www.flkchinesegroceries.co.uk.

 

 

These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

 

FLK Chinese Groceries makes no promise that materials on www.flkchinesegroceries.co.uk are appropriate or available for use in locations outside the United Kingdom, and accessing www.flkchinesegroceries.co.uk from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

 

 

Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is ready to be dispatched and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

 

 

 

We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.flkchinesegroceries.co.uk are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we dispatch your ordered goods from our store. Until we formally accept your order, placement of an order will constitute an offer to purchase.

Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£), and include VAT where applicable.

 

 

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so. You can also select to have the item removed from your order if you do not wish to accept an alternative product.

Substituted lines will normally be of identical or higher value than the original item ordered. In cases where the replacement item is of differing value, you will be charged the lesser of the two prices. If it is impossible to substitute an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

If you are unsatisfied with the choice of substitution, please contact us as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion. For example, if you were to make an order of 10 bottles of sake which would use up all of our stock, we may only deliver 5 bottles.

With fresh vegetable delivery, we will always go via weight displayed. If a vegetable in stock is larger than that displayed, we reserve the right to send less individual items making up the total weight ordered.

 

 

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

www.flkchinesegroceries.co.uk is available for non-commercial and domestic use only. FLK Chinese Groceries reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

 

 

Please note that for online sales, we only take the payment once all the items have been packed up and are ready to be dispatched. This is to make sure that you are charged the correct amount for any items that may have been removed.  We will contact you if we have any problems taking payment from the card details you provide during the order process.

Please be also aware that on some bank cards our initial check for sufficient funds, taken on receipt of your order, may appear like a payment on your statement. This is known as a 'Shadow Payment'. This amount is not taken by FLK Chinese Groceries, but taken by your bank and held, appearing like a transaction.  We take one single payment on dispatch of your order and any amount held by your bank should be accredited back to your account within a week.  FLK Chinese Groceries online system allows for only one payment to be taken. If you have further queries about this shadow payment please contact your bank. FLK Chinese Groceries will not take any responsibility should any extra charged be applied to you by your bank as a result of your bank holding to your 'Shadow Payment'.

 

 

 

Depending on the delivery method chosen , you can expect to receive your order either the following working day (for Standard Delivery, or same day (for Express or Premium Deliveries).

Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen.  Time of delivery shall not be subject to any contractual obligation, and FLK Chinese Groceries does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, FLK Chinese Groceries accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with FLK Chinese Groceries, or refuse delivery.

Returns should be made using the instructions below.

If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. If you have not contacted us on 020 86908938 *option 2 within 24 hours to rearrange a failed delivery, the order will be cancelled and the cost of the goods refunded, less our charges. We will retain the delivery fee. Note: Free delivery discounts do not apply to re-arranged deliveries. For reasons of hygiene and safety - we are unable to offer refunds for any Perishable items e.g. Fresh Tofu, Fresh Vegetables, Kimchi and Frozen/Chilled items.

IMPORTANT Please note that if we have to cancel your order due to a failed delivery, because you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time. You are liable for the following charges:

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.

www.flkchinesegroceries.co.uk can only be responsible for delivery to an address that has been registered with Royal Mail (www.royalmail.com). We cannot guarantee delivery to any addresses inputted that are not registered with Royal Mail.

 

FLK Chinese Groceries operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 7 working days of receiving delivery of your order. If you have received your order, but no longer require items please contact us.

You are able to return unwanted items to us within seven days of purchase and we can offer a full refund for the cost of the goods, less our costs, provided that they are unopened and in a resalable condition. Exceptions: for reasons of hygiene and safety - we are unable to offer refunds for any Perishable items e.g. Fresh Tofu, Fresh Vegetables, Kimchi and Frozen/Chilled items.

IMPORTANT Please note that if you return any item(s) due to a change of mind, you are liable for the following charges:

This policy does not extend to any items which have been opened or whose seal has been broken, perishable items, and also does not include the refund of services carried out by FLK Chinese Groceries as part of your contract (eg handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.

Please note that any refunds made for incorrectly ordered items are subject to a £5.00 Administration charge per order. This is to cover the refund cost that is charged by our payment service provider, SagePay.

It must be accompanied by a copy of the delivery note or receipt.

 

If you choose to wait for any out of stock items from your order to come back in stock, please note that any limited expiry date items in this order will automatically be removed.

 

Our High Street Store cannot accept any returned item(s), issue refunds or exchanges for goods purchased over the phone or online at FLK Chinese Groceries.co.uk

Please make sure you contact us to arrange collection of any unwanted item(s).  Please also note that the items remain your property until we have collected them.  

Our delivery driver will only accept returned item(s), if it is  accompanied by a copy of the original delivery note or receipt.

Provided the conditions above are met FLK Chinese Groceries.co.uk will provide a full refund for the cost of the items, less administration charge of £5.00, Delivery&Recollection Charge of £9.99. and a Re-stocking Charge of 25% per returned Item. If any goods are returned which do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items re-sale. It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed on same card as the original payment was made in order to help to reduce fraudulent activity on cards. FLK Chinese Groceries must comply fully with all card scheme rules in order to be able to accept these card types.

 

Please allow 28 days (in addition to the recollection time) for the return and refund to be processed.

 

 

If you chose to collect your order our High Street store, your order will be ready for collection on the same day that the order is placed between 4pm and 8pm. (Tues-Fri) & 3pm-5pm (Sat)

Please note that you will be unable to collect your order earlier than this time. Should you arrive late, you may still be able to collect your order - please speak with the member of our staff at the dedicated collection point who will be able to assist you.

Please bring your order number and Photographic ID (we will not be able give you your order unless you produce an appropriate form of I.D.). Alternatively, someone else can collect your order on your behalf, but to prevent fraud the person you've nominated must bring along your order acknowledgment email, your ID and photographic ID belonging to them. You will be charged £5.00 handling charge, should you cancel your order or we cancel your order because you fail to collect the same day before 8pm (Tues-Fri) and 5pm (Sat)

Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

If you breach these terms and conditions and FLK Chinese Groceries ignores this, FLK Chinese Groceries will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the terms and conditions.

FLK Chinese Groceries shall not be responsible for any breach of these terms and conditions caused by circumstances beyond its control.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

 

 

 

Please note that we aim to send items with a shelf life of 1 month minimum, however exceptions do occur.

Chilled items must be consumed within a couple of days receipt.

 

Product summary details have been prepared for information purposes only, and are designed to enhance your shopping experience on the FLK Chinese Groceries.co.uk. While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for you reading the product packaging and label prior to use. FLK Chinese Groceries is therefore unable to accept liability for any incorrect information.

Vegetarian dietary information covers products free from meat and fish to the best of our knowledge. In some cases products labelled vegetarian may include derivatives of fish or meat products, for which we are unable to accept liability due to the reasons stated above. Please contact us if you have specific product requirements or queries.

Where descriptions contains a link to another party's website for further information on the product, please note that FLK Chinese Groceries has no control over and no liability for the contents of that website. The Oriental food we stock may contain additives and preservatives. This data is supplied for personal use only. It may not be reproduced in any way whatsoever without FLK Chinese Groceries prior consent, nor without due acknowledgement.

 

 

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These terms and conditions were last revised 15th December 2015