Depending on the delivery method chosen , you can expect to receive your order either the following working day (for Standard Delivery, or same day (for Express or Premium Deliveries).
Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen. Time of delivery shall not be subject to any contractual obligation, and FLK Chinese Groceries does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, FLK Chinese Groceries accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with FLK Chinese Groceries, or refuse delivery.
Returns should be made using the instructions below.
If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. If you have not contacted us on 020 86908938 *option 2 within 24 hours to rearrange a failed delivery, the order will be cancelled and the cost of the goods refunded, less our charges. We will retain the delivery fee. Note: Free delivery discounts do not apply to re-arranged deliveries. For reasons of hygiene and safety - we are unable to offer refunds for any Perishable items e.g. Fresh Tofu, Fresh Vegetables, Kimchi and Frozen/Chilled items.
IMPORTANT Please note that if we have to cancel your order due to a failed delivery, because you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time. You are liable for the following charges:
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.
www.flkchinesegroceries.co.uk can only be responsible for delivery to an address that has been registered with Royal Mail (www.royalmail.com). We cannot guarantee delivery to any addresses inputted that are not registered with Royal Mail.