Order by 12pm (Tue-Fri) and we'll deliver the same day between 3pm and 7pm, except
Bank Holidays. If you order on a Saturday, we'll deliver your order the same day
between 2pm and 5pm.
Order by 5pm (Tue-Sat) and we'll deliver the next day between 3pm and 7pm, except
Bank Holidays. If you order on a Saturday, we'll deliver your order the following
Tuesday, except Bank Holidays.
Click & Collect
Order by 12pm (Tue- Sat) and collect in store between 4pm - 8pm same day, except
Bank Holidays. Ordered on a Saturday? Collect between 3pm – 5pm.
Once you have completed your order, you will be directed to a completed order page
with details of your order and provided with an order reference number.
Picking Items Begins
We will now begin to pick the items from your order. We hope that all the items that
you have ordered are in stock and available, but in the event that they are not,
there are three situations that will arise. These situations depend on the option
that you have chosen during the checkout process:
Prepare for Dispatch or Collection
Once all the items have been picked and any out of stock items have been suitably
organised, we will pack your items carefully and securely in a recycled box for delivery.
If there is no stock, you choose from 2 options
Our team of experienced staff will choose a similar item to the one that you have
ordered. Any substituted items will be marked as so on the delivery note when you
receive your order. Substitutes are of the same or higher value as the original item
ordered and you will only pay the original amount.
You will be notified by email if any items have been removed from your order due
to lack of stock. We will also make a note of this on your delivery notice placed
inside your order.
Depending on the delivery method chosen, you can expect to receive your order either
the following working day (for Standard Delivery, or same day (for Express Delivery).
Items Ready for Collection
Where the Click&Collect method is chosen you will need to bring your order number
and Photographic ID (we will not be able give you your order unless you produce an
appropriate form of I.D.). Alternatively, someone else can collect your order on
your behalf, but to prevent fraud the person you've nominated must bring along your
order acknowledgment email, your ID and photographic ID belonging to them. You will
be charged £1.00 handling charge, should you cancel your order or we cancel your
order because you fail to collect the same day before 8pm (Tue-Fri) and 5pm (Sat)
When you collect your order you may be asked to provide additional proof of age information.
We only take the payment once all the items have been packed up and are ready to
be dispatched. This is to make sure that you are charged the correct amount for any
items that may have been removed.
Order Confirmation Email
We will send you an automated email with your order details. Please keep this email
for your records, or for if you need to contact us. Be sure to check your spam or
junk email folder if you do not receive this email. If it is not in your spam or
junk folder, please contact us immediately.