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Call: 020 86908938 option 2
Tue - Fri  12:00 - 20:00
Sat          10:00 - 17:00
Email: info@flkchiinesegroceries.co.uk
Copyright © 2006 FLKChineseGroceries.co.uk, VAT 885596846


Food Standards Agency 3D Secure Secured by SagePay Mals Shopping Cart About FLK Chinese Groceries Contact Us Important Info Delivery Info FAQ Buying Online Guide Refunds & Returns

Buying Online Guide

Home > Help > Buying Online Guide

Find Items

You can browse through our items by category, or search specifically for the items you would like by using the search box located at the top right hand side of each page.

Add Items to Basket

Click the 'add' button to add the items which you would like to your shopping basket. You can add as many items as you wish.

Delivery Cost

If you are happy with your item selection, Select the delivery option that is most suitable for your requirements, either ‘Express Delivery’or ‘Standard Delivery’, from the menu and then click ‘Add Delivery’ button then continue. The appropriate Delivery cost will be added to the basket.    

Checkout

If you are happy with your order, click on the 'checkout' button to begin the payment process. You can view your order before the final confirmation and make any changes at the checkout stage.

Delivery Address

Enter your delivery address and contact details.

Order Confirmation

Once you have completed you ‘delivery details’, please check the final confirmation to make sure that everything in your order is correct.

Payment Info

You will be directed to a separate website operated by SagePay, our payment service provider in order to enter your card payment details.

Please note that at this stage, your card is not charged for the payment. We only collect your card details at this stage and will not charge your card until the order is ready to be dispatched.

Online Credit/Debit Card Security

(Verified by VISA and Mastercard SecureCode (collectively known as 3d Secure)

These are schemes that have been introduced by card issuers to help in the fight against online fraud and FLK Chinese Groceries.co.uk  is participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven't already done so, you will need to register for 'Verified by Visa' and 'MasterCard SecureCode' with your debit / credit card issuer.

You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.

Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa' and 'MasterCard SecureCode' logos, you will have one more step in the shopping process. You will be taken to their debit / credit card issuers' website to enter your password before you are returned to the checkout and complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

 

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Pop-up Confirmation

When you Click the 'add' button to add an item a pop-up confirmation message will appear confirming that the item has been ‘Successfully Added’ and ‘In order to update your Shopping Basket the page will have to refresh’.  You will need to click OK.

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Order Complete

Your order is now complete and your ‘transaction reference number’ should be displayed on the screen. A Confirmation Receipt detailing your order will also be sent to the email address that you have registered with us. Please keep this email and reference number should you need to contact us regarding your order.

Click the  FLK ChineseGroceries.co.uk link to be returned back to our Website.

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Mr An Other

88 Any Place

Any City

SXXX 8XX

Telephone : 0208XXX XXXX

Mobile phone : 07XX 0XXXXXX

any@email.co.uk

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